At Puresehat, customer satisfaction and trust are our top priorities. Our refund policy is designed to be fair, transparent and compliant with healthcare product handling standards.
Eligibility for Refunds
Refunds are applicable under the following conditions:
- Damaged or Defective Products: If a product is received damaged, expired or defective.
- Incorrect Items: If an item different from what was ordered is delivered.
- Unopened Products: Unused and unopened products may be eligible for refund within 7 days of delivery, subject to verification.
Non-Refundable Items
For safety and hygiene reasons, refunds are not applicable for:
- Opened or used medicines and health products.
- Products damaged due to improper handling by the customer.
- Items returned without original packaging or proof of purchase.
Refund Request Process
To request a refund, customers must contact Puresehat within 7 days of receiving the order and provide:
- Order number or receipt
- Clear images of the product (if damaged or incorrect)
Requests can be submitted via:
Email: rabta@puresehat.com
Phone: 03165156609
Refund Approval & Processing
- All refund requests are reviewed and verified by our team.
- Once approved, refunds will be issued to the original payment method.
- Refunds are processed within 5–10 business days after approval.
Delivery Charges
Delivery charges are non-refundable, except in cases where the error is from Puresehat’s side.
Policy Updates
Puresehat reserves the right to update this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.
